Billie Hôtel

General terms and conditions of sale

General terms and conditions of sale

1- Definitions :

These General Terms and Conditions of Sale (hereinafter referred to as the "GTCS") are those of HOTEL AMIRAL (hereinafter referred to as "the Company"), registered in the Nantes
nantes under number B 344 099 411, whose head office is located at 26 Bis Rue Scribe, 44000 Nantes.
The Company is the owner and publisher of the website. The site is hosted by OVH,
registered in the Lille Métropole Trade and Companies Register under no. 424 761 419, whose head office is at 2, rue Kellermann 59100 Roubaix, France
Roubaix (telephone 09 72 10 10 07).
The publication director is Mr Nicolas Schmoll.
The site offers the customer (hereinafter referred to as the Customer) the possibility of reserving and paying for rooms at Billie Hôtel (hereinafter referred to as the Services)
The official language of the site is French; English and Spanish versions are also available.

2- Application of the GCS :

The purpose of these General Terms and Conditions is to define the terms and conditions of sale of the hotel's Services and apply to any order (hereinafter referred to as the Order) placed on the Billie Hotel website
(hereinafter referred to as the Order) placed on the site by the Customer.
Validation of the Order by the Customer implies acceptance of the GCS.
The Customer declares that he/she has received all the information required for the Order on the Company's website.

3- Ordering Services on the site :

The Customer books the Service(s) he/she requires on the website. The
Services are precisely described and presented on the Company's website. At any time, the Customer can check the amount of his or her
Order. The Customer is responsible for his choice of Services.
The Customer retains the right to modify his Order until it has been validated. The Order summary lists the Services ordered and their price
ordered and their price, including any additional charges (tourist tax).
At the end of the Order, the Customer confirms acceptance by ticking the box to validate the GCS and then clicking on 'Confirm
my reservation'. Certain 'Non-modifiable, non-cancellable' offers require explicit acknowledgement of the obligation to pay for the Order online
Order online.
Once the Order has been validated, the Company sends an e-mail confirmation to the Customer containing the booking details.

3.1- Group conditions :

For bookings of 5 rooms or more, group conditions apply.
Please send your request to

4- On-line order payment terms :

The prices of the various Services are mentioned in the descriptions, denominated in Euros all taxes included. Unless otherwise specified or
special offers, ancillary services are not included in the price (breakfast, etc...)
In the case of online payment, the Site uses a transaction security system called AFONE. This system guarantees
Confidentiality of bank details. All data is encrypted and protected.
The Company reserves the right to suspend or cancel any Order in the event of non-payment, fraud or attempted fraud.

5- Customer service :

The Company's customer service is available Monday to Friday, 9am to 6pm, by the following means:
Telephone: +33 2 85 52 20 30
Mail: 26 Bis Rue Scribe - 44000 Nantes

6- Right of withdrawal:

In accordance with article L 221-28 of the French Consumer Code, the Customer acknowledges that the right of withdrawal does not apply to
hosting services. In this respect, the Customer expressly waives any right of withdrawal by accepting the
these GTC.

7- Cancellation rates :

Flexible rate: Free cancellation up to 6pm on the day of arrival. Beyond
100% of the first night will be charged.
Non-cancellable, non-refundable rate: no cancellation or refund possible.

8- Processing of personal data :

In the course of its business, the Company is required to process certain personal data about its customers. The Company attaches great
privacy and takes all necessary measures to ensure the confidentiality and security of customers' personal data
personal data.
The Company collects personal data, in particular the following information:
- E-mail address
- First name and surname
- Postal address
- Telephone numbers
- Credit card details
The Customer consents to this data being processed and analyzed for the following purposes:
- Site management
- Order management
- Payment of orders
- Answering questions or complaints
- Newsletter management and dispatch
- Compilation of statistics
- Management of requests for access, rectification and
opposition rights
- Management of unpaid invoices and disputes
Customers' personal data is kept for the time strictly necessary for the above purposes, up to a limit of three years after collection or last contact with the customer
the last contact with the customer.
The Company may be required to communicate customers' personal data in order to cooperate with administrative and judicial authorities
In accordance with Decree 2011-219 of February 25, 2011 on the retention and communication of data identifying
to identify any person having contributed to the creation of content placed online, the Customer is hereby informed that the site host is obliged to
retain for a period of one year from the date of creation of the content, namely :
- The connection identifier at the origin of the communication
- The identifier assigned by the information system to the content

- The protocols used to connect to the service
- The nature of the operation
- The date and time of the operation
- The identifier used by the author of the operation
The Company collects the IP address of each computer used by Customers in order to analyze site traffic and check that it is not carrying out
the Company's interests.

In accordance with the French Data Protection Act (Loi Informatique et Liberté) of January 6, 1978, and any regulations amending or replacing it, Customers
have a right of access, rectification, deletion and opposition to the processing of their data collected and processed by the
by contacting the Company directly at the following address
As part of the use of the site by customers, the Company may use cookies. An alert message asks
each person visiting the site if they wish to accept cookies. These cookies do not contain any confidential information
confidential customer information.

9- Applicable law and jurisdiction:

These GCS are governed by and construed in accordance with French law. In the event of a dispute concerning the interpretation or execution of these
these GTS, the Customer and the Company shall together seek an amicable solution to the dispute.

Should the parties fail to reach an amicable solution within 30 days, the matter may be referred to the jurisdiction of the Company's registered office.

Contact the group department

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